News for T-Mobile
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This entry was posted at
8:27 GMT on 18 February 2004
I have good reason to think that people at T-Mobile have read the first post, or else I am getting some strange referrals via email, all from the same email service. So, you good folks at T-Mobile, know this:
You've already lost one potential customer: Kerry at Two Braincells writes that my posts will be "saving me the trouble of considering [T-Mobile] for my next cell contract." (emphasis mine)
Tom Wright calls it "a rather nasty instance of Customer Service Hell."
Naveen Joshi of The MBA Experience linked the post, and referred to this incident as "an amazing example of how viral marketing can work against a company" in an email to me.
The blogger who runs Gideons Bible will be linking my posts about your company, and wrote to me that ". . . I hate [T-Mobile]. I want all of my money back, along with my dignity as a communicative human being." Now there's a happy customer for you!
Oh, yeah, and my initial post made this week's Carnival of the Capitalists at Tasty Manatees. Which gave me a slight boost in traffic:
You see how for Wednesday I have nearly 200 unique visits? That's as of 3 PM my time, or 200 unique visitors in only 15 hours.
So, T-Mobile? As a humble suggestion, it might behoove you to rethink your customer service and public relations policies. 200 people, in less than 24 hours, and more on the way, each one of them learning what lying jerks you've been and just exactly how empty of meaning your words are. Links from blogs, large and small, taking the story wider. I would not call this a positive result, would you?
So here's the deal. If you want me to say anything nice about you at all, you will meet two conditions.
First, give me the SIM unlock code for the phone I am in legal possession of so that I may make use of it here in China.
Second, give me an unqualified apology for your actions, in writing — email will do. Any hint that I am to blame for your employees lying to me will automatically void the apology. I am the judge of whether what you say meets my conditions. If it does, I will post it here, linked from all posts I have made on this subject.
In those unlikely events, I will consider the matter ended.